Support

Find your way forward

Choose the issue you are facing to see the recommended next step and open the right place.

Sign-in and account

If your sign-in code has expired, return to the sign-in page and request a new code using the same email address. From Account settings, you can review your plan, download your data, or begin deleting your account.

Open account settings

CVs and career data

You can delete individual CVs or saved jobs from the product. Structured data exports and original CV files are provided separately so you can control what you have shared.

Open career documents

Results and career guidance

Analyses are support tools, not decisions made for you. If something is inaccurate, update the underlying experience or profile information before generating your documents and suggestions again.

Review career profile

Billing

Only use checkout pages opened directly from MyCareer101. Never send card numbers, verification codes, or passwords through a support channel. Payment provider details, issue-handling procedures, and the responsible contact channel will be published before public payments are enabled.

The current paid plan is the one-time Launch Pack. If you have a Career+ subscription and access is paused for reconciliation, check your remaining allowance under Plans. Generated documents remain available. A pause does not automatically cancel renewal; you will be able to manage the subscription through Paddle when the customer portal is available. You do not need to buy the plan again to request a review.

View plans and status

Security and privacy

Never share your password, one-time sign-in code, or data download link. If you suspect unauthorized account access, stop using old links, sign in again, and review your data from Account settings.

Read the privacy policy